I am a fully qualified Commercial and Domestic Gas Engineer with 19 years experience. I currently work in a Management role across the South East based out of Cheshunt.
I have worked across the industry specialising in installation and technical repair. In my career, I have worked for British Gas, Homeserve, Boiler Manufacturers, Local Councils and large Housing Associations.
I know from long experience that many issues customers face with their heating and boilers can be dealt with over a video call, and i have fixed many over the phone and through Facetime in recent years. 121with is the perfect platform for me to help customers try and fix a range of problems.
In my opinion, at least 30% of call-outs could be resolved over the phone which will save the homeowner a huge sum of money. A further 20% of faults could be at the very least diagnosed without attending the property, which helps you get a first visit fix from myself or a local engineer.
On a call - I would be able to help with:
-Pressure issues and related fault codes
-General fault codes and posable causes
-How to use controls (very handy for landlords with new tenants)
-How to stop property damage from leaks (isolation/draining)
-How to reset minor fault conditions
If the issue cant be resolved over the phone a home visit could be arranged with clear and precise costing from me. If i am not local to you, you will at the very least have a much better understanding of what the issue is and what is required to resolve the problem. This enables you to make an informed decision and speak confidently with a local engineer.
I look forward to hearing from you.