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FAQ's

If you can’t find what you’re looking for in this section, you can contact our Customer Support on Live Chat between 8am and 6pm Monday to Sunday from within the UK. Or simply email customersupport@121with.com and we will get back to you asap.

Click here to see our Video Tips and Tutorials for using 121with.

Know-how Seeker FAQ’s

  1. What is 121with?

    121with is a browser-to-browser, fully mobile application for paid video chat, voice chat and IM services. The platform provides an online marketplace for 'Providers' looking to sell their professional expertise, know-how and skills to 'Seekers' looking find the skills, advice and help they need.

  2. How do i sign up?

    To join the 121with community and start finding the know-how you need, simply go to www.121with.com/register or download the iOS or Android Apps.

  3. How are my details stored?

    121with features advanced security technology ensuring your personal data is safe. We do not, and will not pass on your details to third parties. Your privacy is of key importance to us. With regards to payment, billing and banking details, these are collected and stored in entirety by our Payment Processor Stripe. 

  4. How do i pay?

    Simply go to ‘My Account’ on your profile page. From here, click on "Payment Card Details" and add your credit or debit card info. These are held securely by our third party payment provider – Stripe. For more information on Stripe, please go to www.stripe.com/gb/customers

  5. How does the billing work?

    It’s very simple. All 'Providers' set their own per minute rates for Voice and Video Services. These are clearly displayed on their Profile Pages. With both Audio and Video calls, you can see the call duration on screen. At the termination of the call, your payment card will be charged by Stripe for the cost of the call.

  6. Will fraudulent orders or cards be rejected?

    Stripe provides several tools to minimize fraud losses and to help businesses determine if a transaction is fraudulent. These include tools that allow Stripe to auto-reject suspicious transactions and notify you of questionable charges so that you can make the most informed decision possible as to whether accept a charge. Additionally, Stripe works with its financial partners and credit card networks to monitor fraud globally. There is more information here: https://support.stripe.com/questions/what-controls-for-fraud-prevention-does-stripe-offer

  7. What technology do I need to make a 121 call?

    121with is fully compatible with Google Chrome, Internet Explorer and Mozilla Firefox. At this stage, Safari is not supported. For Smartphones and Tablets, we highly recommend downloading our free IOS (requires iOS 8.0 or later) or Android App (requires 4.0 or later).

  8. Do i still get charged if the call breaks up?

    If the call is ended by either party during the first 30 seconds, then there is no charge taken. This allows enough time for both parties to assess whether their wifi/4G connection is sufficient to host a 121with video or audio call. If the call runs past 30 seconds and ends before 60 seconds, the Seeker will be charged for 1 minute. Each minute after is also then charged at the Provider's per minute rate. Every call is rounded to the nearest minute to ensure fairness for both Seeker and Provider.

  9. How do I check the availability of a Business User?

    From a 'Providers' 121with Profile Page, you can see their current status is offline or online. Also, in the search results, a green dot in the corner of their profile picture will identify if a Provider is online. You can also click on the “Availability” icon at the top of a 'Providers' Profile Page to see their current weekly scheduled availability.

  10. How do i find the right know-how?

    From your 121with Seeker Homepage, utilise the  Search tab to "find the know-how you need". This allows you to search for specific people, search by different professions, know-how or keywords to find and put you in touch with the people and businesses you need. You can also search by specific location or by distance from you.

  11. What is a IM?

    The IM is an Instant Message much like What’s App or Apple Messenger Service. In most cases, this will be set to 'Free' by the 'Provider' as an easy introductory way for 'Seekers' to connect before and after paid Audio and Video calls with their Provider. It can also be used for the exchange of documents.
    The 121with IM Service can also be set to a Pay-Per-Message service for those 'Providers' who can offer this as a value and senesible alternative to Audio and Video calls.

  12. How does the video call work?

    121with uses the latest WebRTC technology for Video and Voice calls, delivering high quality and fully mobile compatible video communications. This means that even if you are connecting from a mobile device on a 3G network, or a laptop with spotty wifi, 121with technology optimizes bitrate, frame rate and other parameters dynamically for your users. This combined with their audio fallback options, means that calls are rarely disrupted. Our video calling software is Safe Harbour certified and uses industry standard encryption and authentication practices which means safe and secure streaming for all users. For the best experience, we strongly recommend Users have 4G or reliable wifi before trying to make or recieve Video calls.

  13. Is the call private?

    Absolutely! Our video calling software is Safe Harbour certified and uses industry standard encryption and authentication practices which means safe and secure streaming for all users.

  14. I cannot see or hear the other person on a video call. What can i do?

    The most likely reason for this is that you have not allowed 121with access to your Camera and/or microphone when you first downloaded the app. To check this, follow these steps:
    iOS: [Settings] - scroll down to '121with' and select. Check that Microphone and Camera have been permissioned.
    Android: [Settings] - [Applications] - [Applications Manager] - scroll down to '121with' and select. Go to [Permissions] and check that the camera and microphone has been permissioned.
    For the website: When you first make or receive a video call on 121with, your browser will ask you whethere you wish to allow 121with access to your Camera and Microphone. Please allow. If this has not happened, or you declined in the first instance, please go to the web browser permissions and allow 121with access manually.

     

  15. I have a problem connecting

    Whether connecting via mobile or Desktop, a strong wifi or good mobile internet connection is important. For a high quality video connection, the minimum bandwidth requirement is 300kbps per stream. You can check your bandwidth by going to www.speedtest.net

    For smartphones, please also ensure that you have permissioned 121with to access your camera and microphone.

    If you are on the 121with website, please also check that you are using Google Chrome version 46.0 and above, Mozilla Firefox version 40.0 and above, or Internet Explorer 8 and above. (Please note - Safari is not supported at this time). Please also ensure that your Browser has 121with  permissioned to access your desktop webcam and microphone.

     

  16. How do in join the 121with Affiliate Plan?

    Joining the 121with Affiliate Plan is easy. All you need to do is sign-up as a 'Seeker' or 'Provider'. Go to your Affiliates section in Settings, create a referral link, add your bank details, and start influencing. You receive 5% of any income earned from all 'Providers' that sign up through your referral URL - simple.

Know-how Provider FAQ’s

  1. What is 121with?

    121with is a browser-to-browser, fully mobile application that provides paid video chat, voice chat and IM services, providing an online marketplace for those looking to sell their professional expertise, skills and knowledge.

  2. How do I sign up?

    To join the 121with community and start selling your know-how, simply go to www.121with.com/provider/register. or download the iOS or Android Apps.

  3. How do i join the 121with Affiliate Plan?

    Joining the 121with Affiliate Plan is easy. All you need to do is sign-up as a 'Seeker' or 'Provider'. Go to your Affiliates section in Settings, create a referral link, add your bank details, and start influencing. You receive 5% of any income earned from all 'Providers' that sign up through your referral URL - simple.

  4. What technology do I need?

    121with is fully compatible with Google Chrome, Internet Explorer and Mozilla Firefox. At this stage Safari is not supported. For Smartphones and Tablets, we highly recommend downloading our free iOS (Requires iOS 8.0 or later) or Android App (requires 4.0 or later).

  5. How do I set my schedule?

    From your 121with profile page, click on the ‘Availability’ tab. From here you can select the days of the week and time slots that you want to be online for. Click Save and you are all set. These weekly time-slots will stay in place until you edit or remove them.

  6. How do I set my rate?

    From the top of your 121with profile page, click on 'My Account' and then select ‘My Rates’. From here, select your home currency, and set your per/minute rate for Audio and Video Calls. Your Instant Messages can be set to free to allow your customers to engage and cooradinate with you before and after an audio or video call without charge. Or you can set a per/message rate if relevant to your know-how. When done, click on update and you are all set.

  7. How do I get paid?

    Once you have set up your 'Provider' Account, you need to have set Your Rates and added a Bank Account before you can receive calls and messages from 'Seekers'. To add your bank account,  click on 'My Account' at the top of the your 121with profile page. From here select 'My Bank Details' from the dropdown. This will take you to the Stripe 3rd Party Banking Page. You will be asked to add your bank account details and to upload proof of I.D. Once this is done, your Managed Stripe Account will be activated, and you are ready to start taking calls. Your nominated bank account will be automatically credited every time you earn on the 121with platform. Typically, payments from Stripe take 4 Business Days. For more information on Stripe, please visit:
    www.support.stripe.com/questions/bank-account-and-payouts

  8. Do i get paid if the call breaks up due to poor signal?

    If the call is ended by either party during the first 30 seconds, then there is no charge taken. This allows enough time for both parties to assess whether their wifi/4G connection is sufficient to host a 121with video or audio call. If the call runs past 30 seconds and ends before 60 seconds, the Seeker will be charged for 1 minute. Each minute after is also then charged at the Provider's per minute rate. Every call is rounded to the nearest minute to ensure fairness for both Seeker and Provider. 
    If either party is using a mobile device and the signal begins to drop, 121with advises Providers to ask the Seeker to end the call and call back when a good 4G or Wifi signal can be sourced for both parties. We strongly recommend Seekers and Providers utilise the free 121with Instant Messaging to communicate if problems arise due to connectivity issues.

  9. How much does 121with charge?

    You will receive 80% of the money earned from any IM, Audio Call or Video Call.

  10. What is Stripe?

    As a Provider, Stripe allows you to accept payments from Seekers anywhere in the world.

    Stripe is a quick and secure way to accept credit card and debit card payments online. Stripe enables 121with to provide a seamless payment experience for both Providers and Seekers.

    Stripe processes billions of dollars a year and is used by tens of thousands of companies worldwide, including Fortune 500s and small businesses alike. You can learn more at www.stripe.com.

  11. Is Stripe secure?

    Stripe meets and exceeds the most stringent industry standards for security. They are also audited by a PCI-certified auditor, and are certified to PCI Service Provider Level 1. (This is the highest level of certification available.) You can learn more about the technical details of Stripe's secure infrastructure here: https://stripe.com/help/security

  12. How does Stripe process my payments?

    As a Provider, you will have Stripe Managed Account. Payments with Stripe are transferred to your bank account on a rolling daily basis. Your nominated bank account will be automatically credited every time you earn on the 121with platform. Typically, payments from Stripe take 4 Business Days.

  13. What is a IM?

    The IM is an Instant Message much like What’s App or Apple Messenger Service. This will most likely be set to 'Free' by 'Providers' as an easy introductory way for 'Seekers' to connect before and after paid Audio and Video calls with their 'Provider'. It can also be used for the exchange of documents. 
    The 121with IM Service can also be set to a Pay-Per-Message service for those 'Providers' who can benefit from this.

  14. How does the video call work?

    121with uses the latest WebRTC technology for Video and Audio calls, delivering high quality and fully mobile compatible video communications. This means that even if you are connecting from a mobile device on a 3G network, or a laptop with spotty wifi, 121with technology optimizes bitrate, frame rate and other parameters dynamically for your users. This combined with their audio fallback options, means that calls are rarely disrupted. Our video calling software is Safe Harbour certified and uses industry standard encryption and authentication practices which means safe and secure streaming for all users. For the best experience, we strongly recommend Users have 4G or reliable wifi before trying to make or recieve Video calls.

  15. I have a problem connecting

    Whether connecting via mobile or Desktop, a strong wifi or good mobile internet connection is important. For a high quality video connection, the minimum bandwidth requirement is 300kbps per stream. You can check your bandwidth by going to www.speedtest.net.

    For smartphones, please also ensure that you have permissioned 121with to access your camera and microphone.

    If you are on the 121with website, please also check that you are using Google Chrome version 46.0 and above, Mozilla Firefox version 40.0 and above, or Internet Explorer 8 and above. (Please note - Safari is not supported at this time). Please also ensure that your Browser has 121with permissioned to access your desktop webcam and microphone.

     

  16. I cannot see or hear the other person on a video call. What can i do?

    The most likely reason for this is that you have not allowed 121with access to your Camera and/or microphone when you first downloaded the app. To check this, follow these steps:
    iOS: [Settings] - scroll down to '121with' and select. Check that Microphone and Camera have been permissioned.
    Android: [Settings] - [Applications] - [Applications Manager] - scroll down to '121with' and select. Go to [Permissions] and check that the camera and microphone has been permissioned.
    For the website: When you first make or receive a video call on 121with, your browser will ask you whethere you wish to allow 121with access to your Camera and Microphone. Please allow. If this has not happened, or you declined in the first instance, please go to the web browser permissions and allow 121with access manually.

  17. How do i stop my 121with call notification disappearing after a few rings on my smartphone?

    If you have downloaded the iOS App, please go to Settings - Notifications - 121with. Change your Alert Style from 'Banners' to 'Alerts' and the incoming call notification will remain on your home screen  or locked screen until the call is answered.

  18. What should be the size of cover Image?

    Min requirements for cover Image is 1200px width, 450px height.

  19. My Incoming Call Notification disappears after a few rings. How can i change that?

    If you are using an Apple Phone, you can manage your 121with Notifications in Settings. Follow these steps:
    [Settings] - [Notifications] - Select 121with. A the bottom of the page you have the option to set your Alerts to None, Banners, or Alerts. Apple will default to Banners and you need to change to Alerts. This will leave Incoming Call Notifications on your home screen until the call is answered.

  20. How do I advertise/ link my 121 account on my social media?

    From your 121with Profile Page, you can share your 'Provider' Profile on Facebook, Twitter, Linkedin, Instagram and via email. You can also go to 'My Account' and then click on ‘Settings’. From here you can see and update your Profile URL. You can also connect your 121with account to Twitter to utilise our auto-tweet functions.