Updated: April 2017
121with ("We") is committed to protecting and respecting your privacy.
This policy (together with our service terms and conditions (the "Terms") and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. Any terms used in this policy shall have the same meaning as those used in the Terms. In the event of any conflict between the Terms and this policy, the Terms shall prevail.
By agreeing to the Terms you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998 (the "Act"), the data controller is Enfish Limited registered company number 09339502. (the "Company").
Information we may collect from you
We may collect and process the following data about you:
Information you give us and we collect about you.
You may give us information about you by entering information through the 121with mobilephone application (the ‘App’) or the 121with website, allowing us access to data about you held by third parties, filling in forms, or by corresponding with us by phone, e-mail or otherwise. You may also give us information, and we may collect and process information about you resulting from, any interactions you undertake or services you request or source through the App or the 121with website. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
Information automatically collected by our App or our website.
With regard to each of your visits to our App or our website, we may automatically collect the following information where this is permitted by your device settings:
(a) technical information, including the address used to connect your mobile phone or other device to the Internet, your login information, system and operating system type and version, time zone setting, operating system and platform, your location; and
(b) information about your visit, including products and services you viewed or used; App response times, interaction information (such as button presses) and any phone number used to call our customer service number.
Information we receive from other sources. We may receive information about you if you use any of the other services or products that we provide, or if you use any of our Affiliates or third parties to fulfil a request you have made via the App.
Uses made of the information
We use information held about you in the following ways:
Information you give to us. We will use this information to:
(a) provide the products and services;
(b) provide such information to any member of our group, or Affiliates, business partners, suppliers and sub-contractors of the Company where reasonable or necessary in relation to the provision of the products and services including provision of your information to partner diagnostic (testing) providers, and suppliers or subcontractors used in relation to our App and/or website;
(c) process your payment for such products and services;
(d) review and enhance the quality of our services and products;
(e) make disclosures as required by or in compliance with reasonable requests by regulatory bodies;
(f) where you request it or have otherwise consented, provide to your insurance company/ies who may contribute to the cost of the products or services you request to use;
(g) assist in the detection of fraud.
Other Uses Of Information We Collect About You
We may use this information:
(a) to administer our App and/or website and for internal operations, including troubleshooting, data analysis, testing, statistical and survey purposes;
(b) to improve our App and/or website to ensure that content is presented in the most effective manner for you and for mobile phone or other device;
(c) to allow you to participate in interactive features of our service, when you choose to do so;
(d) for purposes including research, and marketing of the 121with service, subject to such data being anonymised;
(e) as part of our efforts to keep our App and/or website safe and secure; and
(f) to make suggestions and recommendations to you and other users of our App and/or website about services that may interest you or them.
Other uses of information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
By using the App and/or website or any of the Services, you consent to us collecting and using technical information about the devices and related software, hardware and peripherals for services that are e-based or wireless to improve our products and to provide any services to you.
If you use our services, you consent to us and our Affiliates' and licensees' transmission, collection, maintenance, processing and use of your location data and queries to provide and improve location-based products and services. You may withdraw this consent at any time by turning off the location services settings on your device.
If the Company or substantially all of its assets are acquired by a third party, personal data held by 121with about its customers will be one of the transferred assets.
We may disclose your personal information if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and other agreements; or to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Where we store your personal data
We do not store your personal data on your mobile device. We store all your personal data on secure servers located in the UK. Where you have chosen a password that enables you to access certain parts of our App, you are responsible for keeping this password confidential. We ask you not to share the password with anyone.
We do not store any credit or debit card information. Payments are processed via a third party payment provider that is fully compliant with Level 1 Payment Card Industry (PCI) data security standards. Any payment transactions are encrypted using SSL technology.
Other data may be processed or stored via destinations outside the European Economic Area ("EEA").
If you have elected to receive marketing materials, at any time subsequently you can ask not to receive marketing materials. You can exercise this right by contacting us at firstname.lastname@example.org
The App or any Service can contain links to other independent third-party websites or apps (Third-party Sites). Third-party Sites are not under our control, and we are not responsible for and do not endorse their content or their privacy policies (if any). You will need to make your own independent judgement regarding your interaction with any Third-party Sites, including the purchase and use of any products or services accessible through them.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimizations our users appreciate the most.
As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.
For more information on Google AdSense see the official Google AdSense privacy FAQ.
We use adverts to offset the costs of running this site and provide funding for further development. The behavioral advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.
In some cases we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.
Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Instagram, Twitter, LinkedIn, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.